Do customers actually need Artificial Intelligence for their businesses?

The number of messages highlighting the risks and potential drawbacks of artificial intelligence would make companies trust that the average person is afraid of Artificial intelligence and machine learning, but it goes out that the answer is more nuanced. As artificial intelligence progresses, customers will learn more about the role they will play in their personal and professional lives. Many of the previous assumptions have proven to be wrong and some are still under discussion.
When it comes to AI, most people worry: they fear that people will lose their jobs for RPA and machine Learning in bulk. It turns out that this is not a major concern for most people. There are countless tasks that computers can perform more accurately and efficiently than a human being. Most of these problems, such as large-scale data entry, are not tasks of particular interest to people.
According to a 2018 report by Harvard Business Review, most clients have a positive attitude toward the use of Artificial Intelligence in business. Though, HBR notes says that the positive outlook largely depends on their previous encounters with artificial intelligence and the ability of companies to implement AI to bring real benefits to customers.

Price Control — Most clients have been sufferers of the human error rate. People are tired, they make mistakes and neglect important details. Once customers understand that artificial intelligence eliminates much of the margin of error, they are more likely to adopt software and machine learning technologies. Many companies are already using machine learning software that improves the customer experience and provides more security.
Repetition, not competition — Customers see intelligent automation as positive when they know it’s the perfect tool for repetitive tasks that most people cannot do effectively. This eliminates any misconceptions about AI replacing all roles. HBR notes that although this will replace some human functions, it is not enough to push clients, especially if they understand the nature of machine learning and its place in the workflow.
Improving Human Life — Additionally Harvard Business Review report, AI is now being used to improve cancer care and scientific research. Companies leverage the power of cognitive technologies and machine learning software to fight disease and solve global problems. While the pitches are still in their beginning, customers and people around the world are eagerly awaiting on initiatives to solve these problems and eliminate them.
If headlines give the impression that AI is not a welcome concept for customers, opinions cannot be generalized. They evaluate the pros and cons of AI in their lives and seem to focus on the use of AI. As long as firms effectively interconnect the benefits and deploy technology where it can be effective, customers will continue to see artificial intelligence as a optimistic development.
