Bots are hot: what the bots revolution means for IT

My report, co-authored with Donnie Berkholz is featured this week on the 451 Research website. You can read the full report by following this link.

Seemingly out of nowhere, bots have taken over the headlines of major tech journals and keynotes at major industry events. The hype created by Facebook and Microsoft has put the spotlight on smart bots and their use for customer engagement and ‘conversational commerce’ but we expect their impact will go beyond consumer-facing apps. In this report we look at the potential bots have for improving business workflows and productivity in the enterprise and what this means for IT.
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