Sadly, for bigger companies at least, they simply don’t care.
Ashley Goodman

True Ashley, especially when we are talking about products that don’t cost much or we buy them on a daily basis. Consumers are likely to forgive and move on when they are rewarded. However, in the case of a car or a house, where we have to reach deep into our pockets, we change buying behavior.

By the way, the dealer was Volkswagen, a big brand that needs to focus on customer care and customer experience more than ever.

One clap, two clap, three clap, forty?

By clapping more or less, you can signal to us which stories really stand out.