Not so sweet…. customer churn.

For many business leaders, the words “Customer Churn” or “Customer Attrition” send a shiver down the spine (and not in the same way as hearing your favourite song at a concert). It is widely understood that new customers are far more expensive to obtain than simply retaining an existing customer, and I use the word “simply” loosely here. Why then, is customer churn still such a problem for many services businesses? What makes Jane change her mobile carrier at the end of her contract? Is it the same reason that John cancels his streaming service in favour of another?

Probably…


National and corporate investment in A.I research has never been more intense. US$125 million from the Canadian government for their Pan-Canadian Strategy, US$477 million for Digital India, US$400 million from the UK, US$1.8 billion from France, EU$3 billion from Germany, US$2 billion from DARPA alone — US$2.3 billion in AI from VCs last year. And while you may have you guessed it, you probably lowballed China — who has committed a cheeky US$150 billion pledged between 2017 and 2030 — $7 billion spent in 2017, $20 billion anticipated spend by 2020.

An obvious question is, where does Australia sit in…


Those working in manufacturing and supply chain domains will be well aware of Predictive Maintenance (PdM) and its effects on the cost base of such businesses. What might not be as well understood, is exactly how the PdM solutions are delivered. A key idea underlying many PdM solutions is ‘Remaining Useful Life’ of machine parts, and, put simply, this involves a prediction on the time remaining before a machine part is likely to require repair or replacement. …


How much does a change in price effect your sales?

You know the stats.

You’ve read that for 83% of customers, price is the #1 priority.

You’ve seen e-commerce take a larger and larger share of retail sales. Even the last tribes untouched by the modern world have heard about how, twenty-five years ago at the time of writing, one business changed the way that goods were purchased forever. You also know it’s not simply about price, unless you somehow operate your business in a vacuum, without competitors or substitutes.

Whether you are strictly e-commerce, brick and mortar, or a crafty combination of the two, the very fact you have…


Continuing to explore how an A.I can master poker

This is Part 3 of our series, Artificial Intelligence, Poker and Regret. Our aim was to share working code of a Texas Hold’em poker AI that uses Counter Factual Regret Minimisation (CFR) and a thorough explanation of the method. What was originally envisaged as a single blog post has been drawn out by the complexity of the subject matter. As such, the three part series has been extended to 5 parts. In Part 3 we will convey the concepts behind the CFR method, using the building blocks of Regret Matching (Part 1) and Nash Equilibrium (Part 2). Part 4 will…


Through all of the froth and bubble around A.I in the headlines, it can be quite difficult to cut through the noise and answer a few simple questions: how big is this thing going to be, really? And should I leave it up to the major tech firms to deal with? Depending on who you believe, the answer to the first is usually somewhere in the ballpark of ‘big’, to ‘huge’, to ‘astronomical’. The answer to the second might depend on which salesman you’re talking to at the time. One thing I’m quite sure of is that no one knows…


Remi AI has built a patented Artificial Intelligence solution for Super Loci. The cutting edge platform will help urban planners, local councils, developers, architects, retailers and outdoor marketers better understand the spaces within which they operate. This article explores the broader issues around inefficient public spaces, before delving into how Super Loci can help.

Around Australia, billions of dollars are spent annually by state road agencies on improving traffic flow for motor vehicles on motorways and arterial roads. Current methods of traffic monitoring are fairly crude, but adequate for purpose, and is usually measured in 15-minute increments of vehicles travelling…


Dynamic pricing, a practice started by American Airlines in the 1980s, is now becoming an important tool for e-commerce retailers and other businesses. Widespread in both the air travel and hotel industry, and famously well executed at Amazon, companies are now utilising dynamic pricing to respond to changes in demand and to drive significant increases in revenue. Remi Ai’s Dynamic Pricing platform for example typically delivers a 17% average increase in monthly revenue across the SKUs when introduced. (This figure obviously varies across industries and products).

American Airlines pioneered Dynamic Pricing the 1980s

In the age of e-commerce, where customers can now easily compare prices between multiple…


Amongst the various domains of Artificial Intelligence (AI) research being advanced at the moment, one domain has become critical to the broader success of artificial intelligence, while still in its infancy. It’s called multi-agent reinforcement learning.

Multi-agent reinforcement learning is the study of numerous artificial intelligence agents cohabitating in an environment, often collaborating toward some end goal. When focusing on collaboration, it derives inspiration from other social structures in the animal kingdom. It also draws heavily on game theory.

Multi-agent systems are not just a research method, they can be used to model many complex problems of today’s society, such…

Remi AI

The official blog of Remi A.I, an Artificial Intelligence studio with offices in Sydney and San Francisco.

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