Privacy Policy & Terms

Your privacy is important for Carla. Carla cares about privacy issues and wants you to be familiar with how we collect and use information.

When you make a rental car booking, you will be asked for the relevant information required to book the car, this may include driver name, age, email address and payment information.

Our primary purpose in collecting personal information is to complete your rental car booking and forward required details to the rental car provider. We provide you customer service about your booking. We can use your email for marketing purposes about Carla car rental deals.

In order to complete your reservation, we need to transfer relevant booking details to the rental car provider you have booked with. This may include information such as your name, age and payment information

We may share your personal information with government bodies or authorities if we are asked and required by law to do so.

We use industry standard security measures to protect and safeguard the personal information you give to us.

Your credit card is processed on PCI compliant servers. PCI security standards set the technical and operational requirements for software developers accepting or processing payment transactions. PCI Council was founded in 2006 by American Express, Discover, JCB International, MasterCard and Visa Inc. You can get more information on PCI security on their website.

Carla welcomes your questions and comments about privacy. Please feel free to contact us at


Carla team will make every effort in good will to protect your rights. Carla will forward your car reservation to the rental car provider. Terms and conditions may vary according to car rental company. Please read the terms and conditions of the car rental company carefully. You can get it when collecting the car or online.

By making a booking with Carla, you are confirming that you have read and accept our Terms & Conditions.

All car rental companies require the following:




You can cancel your reservation on Carla app. Please go to “Cancel Reservation” under info tab by tapping top left drawer icon on home screen.

As we are showing rental cars from different car rental companies, cancellation policy differs based on the car and company.

Cancellation is subject to 25 USD/EUR/AUD fee depending on pick up location

Carla will forward your car reservation to the rental car provider. Carla’s service is to make a car rental reservation on behalf of you. Terms and conditions may vary according to car rental company. Please read the terms and conditions of the car rental company carefully. Carla does not take any responsibility if the car rental company refuses to provide the car to a customer. In case of reservation amendments, Carla team will contact you through email and phone. Please provide your contact info accurate. Carla will not take any responsibility if the client fails to provide accurate contact information or does not respond to emails and phone calls. Car rental companies rarely cancel reservation in case of unavailability. In such cases, Carla will reserve a similar car from another supplier. Carla can change the car rental company and prepayment amount in case of unavailability of the selected car keeping total car rental charge amount, pick up, drop off location, time same. New reservation details will be emailed to you. Please check your email for the new reservation details. Car reservation amendments by the renter are subject to a service fee. Please check Included Free section to learn about what is included in your rental price. Additional services, out of hours, under age fees, fuel and one way rental fees may not be included in price and are paid locally to the car rental company. Car rental companies get a deposit from your credit card. Deposit is refunded after drop off. Deposit amount may vary depending on car type and car rental company. Please check with car rental company the deposit amount.


Carla does not make a refund of car rental charge in any of the following circumstances:

If the client did not use some of rental days.

If the client did not show up to a car rental counter on the pick up day, or showed up late, or dropped the car off ahead of schedule.

If the client is unable to pick up the car for the reason that some of his documents (driving license, passport or other ID) do not meet car rental company terms and conditions.

If the client is under the minimum age. The minimum age to rent a vehicle at most car rental locations in the United States and Canada is 21 years of age. Please contact the car rental company beforehand for specific information on driver ages at the location where you intend to rent and the applicable charge for drivers 21 to 24 years of age.

If the client is unable to provide credit card in driver’s name, or there are not enough funds on it to block a security deposit. Car rental companies will not accept debit, prepaid, recharge or virtual credit cards — or any card on which the relevant characters are not embossed.

If the client was previously blacklisted by the car rental company.

If you have any questions, please don’t hesitate to contact us

Enjoy your trip!

Carla Team

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