Richard DumasWhy the Next Call Center Agent You Speak to May Be Wearing PajamasMobile, Social and Cloud Cause Contact Centers to Rethink Workforce ManagementApr 12, 2014Apr 12, 2014
Richard DumasinMarketing StoriesMy Favorite (and Least Favorite) Tech Ads of the Holiday SeasonApple’s “Misunderstood’ vs Samsung’s “Are You Geared Up” Jan 4, 2014Jan 4, 2014
Richard DumasinMarketing StoriesDoes WordPress Understand the Future of Work?A Review of The Year Without PantsDec 22, 2013Dec 22, 2013
Richard DumasinI. M. H. O.Avoid the Firing SquadLessons from the Obamacare rollout that will help make your next customer service project a success and keep you out of the hot seat.Dec 1, 2013Dec 1, 2013
Richard DumasHow Storytelling Helped to Create a Billion Dollar Brandoriginally posted on richarddumas.com Nov 30, 2013Nov 30, 2013