Richard DumasWhy the Next Call Center Agent You Speak to May Be Wearing PajamasMobile, Social and Cloud Cause Contact Centers to Rethink Workforce Management4 min read·Apr 12, 2014----
Richard DumasinMarketing StoriesMy Favorite (and Least Favorite) Tech Ads of the Holiday SeasonApple’s “Misunderstood’ vs Samsung’s “Are You Geared Up” 2 min read·Jan 4, 2014----
Richard DumasinMarketing StoriesDoes WordPress Understand the Future of Work?A Review of The Year Without Pants2 min read·Dec 22, 2013----
Richard DumasinI. M. H. O.Avoid the Firing SquadLessons from the Obamacare rollout that will help make your next customer service project a success and keep you out of the hot seat.2 min read·Dec 1, 2013----
Richard DumasHow Storytelling Helped to Create a Billion Dollar Brandoriginally posted on richarddumas.com 2 min read·Nov 30, 2013----