…le to take a problem from the very start of the process and see it all the way through to adoption. Design is the ability of thinking by doing - we lose this ability in the process of creating multiple poorly defined sub divisions that are dictated by frameworks and processes.
a routine. To …rate on autopilot 95 % of the time, and behavioural changes require repetition to become a routine. To reinforce the behaviour change, she suggested the use of rational overrides — being physical, digital or interactive interventions.