We do improvement by programmes. Change happens in projects. We ask for innovation at one-off events. We expect people to be adaptive and insightful every few months or years when we tell them to.
Public Service should be a joy. A joy for those who receive services and those who benefit, directly or indirectly. A joy for those who deliver and manage services. A joy for those decide what public services should be. Even a joy for those who pay for them.