005 — Mike Cooke, Chief Exec, London Borough of Camden

Interview with Mike Cooke, the Chief Executive of the London Borough of Camden.

He talks about asking the question “What is Camden all about?”

We discuss their systems thinking work in Housing.

Mike talks about what “outcomes focus” really means and how measures can enhance or distort.

We hear how Camden is using Yammer to open up innovation and communication. And also about their plan to do away with the classic performance appraisal.

Written by

Believes in “Joy in Public Service”. Author of book 'Beat the Cuts - How to Improve Public Services and Easily Cut Costs'. Works with CEOs & execs.

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