How to Reduce Churn Rate By Handling Stripe Failed Payments
Nurzhan Ospanov

Hi Nurzhan, great article.

I want to implement it as you described it. Just wondering how you send the failed charge date from stripe to your custom Intercom attribute?

You said “ We quickly configured a custom attribute and called it stripe_failed_charge_last_occured_at. It actually allows us to catch the last failed attempt for certain users and immediately makes it visible in Intercom.”

I know how to create custom attributes in Intercom, but how do you fill value into this custom attribute field? Via Zapier?

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