Manager of Product Education at @intercom
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…lot of LinkedIn messages from copywriters aspiring to transition into UX writing. After I’ve recommended my favorite books (Letting Go of the Words, Redish) and online resources (any content strategy/U…
…urself. That doesn’t prepare you to pick up the management instrument and strum a beautiful melody. Observation is no substitute for doing.
…l: to build a team of incredible people who can get anything done. That should be our true goal, to build a team of people who are so terrifyingly competent they can be trusted with any challenge.
