Why do CMMS implementations fail?

Ryan Chan
Ryan Chan
Jan 22, 2017 · 3 min read

Having a successful CMMS implementation requires work, but if there’s too much work involved, then there’s something wrong.

It is the process needed to get your software off the ground and providing the maintenance services you need. Just the term “CMMS deployment” sounds like a long, complicated process that needs years of experience to pull off. However, the labor needed to implement your software varies on the type of software you are use. Implementations can range from expensive and long processes to ones that are short, simple, and relatively inexpensive. Finding a CMMS that is simple, easy to use, ALWAYS leads to the best adoption and most successful implementations.

On-premise CMMS typically fall into the former category of CMMS implementations — expensive and long.

For an on-premise system, the software must be purchased from the vendor. You then buy the necessary equipment to run the software and assign your own IT technician — or hire one — to install and configure the software. Traditional CMMS software deployments are lengthy, expensive, and difficult to learn. You must install the services you bought the software for in the first place on your own, including installation of the software on all of the company’s servers and setting up the IT infrastructure as well as database security. To enjoy new upgrades, you must install them yourself.

Even after all of this work, 70% of CMMS implementations fail due to poor communication between the operations and maintenance departments.

Often, there is poor support from the vendor throughout the implementation process, and insufficient training for employees to actually use the software. With all of these drawbacks, many companies still purchase on-premise maintenance systems to pay for everything upfront and to have more control over the software and security. However, incorrectly installed systems usually result in more problems, breakdowns, and less security.

Why waste hours of your time and money on a system that has been proven to fail?

Cloud and mobile CMMS are much easier to deploy and can be set up in minutes. The mobile generation of CMMS offers subscription based service without expensive, upfront costs. To start using the system in a matter of minutes, all you have to do is sign up and choose your plan. You’ll have immediate access to a customizable, cloud-based management system and free upgrades. This is a great option for business that don’t want to heavily invest in an on-premise CMMS yet or those want the best experience and value from a CMMS.

A common reason many traditional, on-premise CMMS fail is the lack of training users have with the system. Because of the complexity of the traditional system and the requirement that each user enter data correctly on a consistent basis, navigating them can be challenge. With a cloud CMMS, the user can easily navigate and understand the system. It is also available to anyone with a mobile device. For a mobile CMMS platform such as UpKeep, no additional training is necessary. You have complete access to our informative and quick tutorials.

Why not try out UpKeep today it’s completely free to start a trial!


Ryan Chan

Written by

Ryan Chan

CEO at UpKeep Maintenance Management