Service Design Network – Medium

Service Design Network

Who are the SDGC Ambassadors?

If you are in doubt about being an SDGC Ambassador, this article will help you make a good decision!

Sep 25, 2023

Who are the SDGC Ambassadors?

Sep 25, 2023

Things to do in Berlin along with or after the conference

Hey there! So you’re heading to Berlin for SDGC23 in October — how exciting! Once the conference is over, there are so many fun things to…

Aug 1, 2023

Things to do in Berlin along with or after the conference

Aug 1, 2023

Why should you attend THIS conference?

Hello there! Let’s be honest, when it comes to conferences, the options are endless. With so many choices available, you might find…

Aug 1, 2023

Why should you attend THIS conference?

Aug 1, 2023

Published in

Touchpoint

Implementing Policy through Systemic Design

This article shows how a systemic design approach was used to support the implementation of a policy direction that touches multiple…

Jun 2, 2021

Implementing Policy through Systemic Design

Jun 2, 2021

Published in

Touchpoint

Meet the service designer: Natalie Kuhn (she/her)

Along with fellow service design pioneers in the New York City area, Natalie Kuhn helped establish the SDN New York Chapter. In the years…

Jun 2, 2021

Meet the service designer: Natalie Kuhn (she/her)

Jun 2, 2021

Published in

Touchpoint

Combining Service and Systemic Design in Norway’s Public Sector

Service Design is currently dominated by a focus on the user journey and therefore is not sufficient in itself for highly complex public…

Jun 2, 2021

Combining Service and Systemic Design in Norway’s Public Sector

Jun 2, 2021

Published in

Touchpoint

Embracing Change: Breaking Through the Rearview Mirror

How TELUS is reimagining the future of telecom through service design and digital transformation

Dec 7, 2020

Embracing Change: Breaking Through the Rearview Mirror

Dec 7, 2020

Published in

Touchpoint

A Flywheel Model of Change Management

Inspiring traditional change management through service design

Apr 8, 2020

A Flywheel Model of Change Management

Apr 8, 2020

Published in

Touchpoint

Service Design and Agile

A Seamless Symbiosis. A successful case in the retail industry

Apr 8, 2020

Service Design and Agile

Apr 8, 2020

Published in

Touchpoint

Meet Patti Hunt

For this edition of the Touchpoint Profile, Editor-in-Chief Jesse Grimes speaks to Patti Hunt, founder and director of MAKE Studios, a…

Apr 8, 2020

Meet Patti Hunt

Apr 8, 2020

Service Design Network

Service Design Network

SDN is the leading institution for expertise in #ServiceDesign, and the largest platform for exchange, communication and support for the diverse community.

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