Fantastic talk by Elizabeth A Reagan from University of South Carolina at HIMSS-16. These are extracts from my notes on “The 10, evidence based, critical success factors in digital health innovation.”
Patients are demanding & driving change in healthcare
Their demands:-
immediacy
choice
personalisation
IT & the internet have transformed almost all industries, so why not healthcare?
The winners in healthcare innovation have made challenges in to opportunities.
The 10 critical success factors give us insight into navigating the complex process of realising value from the transition to digital health information. Elizabeth looked at the evidence in both successful and unsuccessful healthcare providers.
They are:-
#1 — Active CEO committment
visible leadership
sets clear vision
builds strong buy in
aligns change initiatives with clinical improvement
views organisation as complex interdependent system
walks the talk — connects the dots
#2 — Patient centred care
put patient safety first
view IT as an opportunity to improve interaction between patients & clinicians
focus on 2 way interaction
clinical improvement goals collaboratively developed
transparent tracking against benchmarking
start at the end of a process & work backwards
use technology to help reach goals
#3 — Workflow process integration
workflow re-design, focusing on improving of continuity of care efficiency & better outcomes
workflow design key to achieving value
leadership resided with physicians & nurses
#5 — strong leadership of clinical professionals (physicians & nurses)
clinician buy-in and engagement
#6 — training
training both initial & ongoing
training viewed as a means of engaging staff
#7 — supportive organisational climate for innovation
is it in the culture of the organisation?
#8 — collaborative culture
innovation is a team sport
teamwork is a major player
#9 — systems perspective on change
value comes from breadth of integration
#10 — technology reliability, responsiveness & interoperability.
note, issues around usability may not relate to tech. but inadequate training
