10 things I learnt building a new User Research Operations (ReOps) function
After having spent 8 months building a brand new Research Operations function and team as Head of User Research Operations in a government department, I reflect on what I have learnt.
1. Starting with a discovery is invaluable — One of the most valuable things I did at the start of my role was run a discovery piece of work with our user researchers. Semi-structured interviews were conducted to explore and understand user researchers’ experience so far at the organisation, what challenges they are facing and how the ReOps (Research Operations) team can best help support them and their work. As this was a new government department, the researchers had only been in post for 3 months, but the environment was very fast paced with extreme pressure of delivery and constant changes.
There were six major challenges that emerged from the data:
- User researchers were not clear about … Click on this link here to read the complete article: http://salmapatel.co.uk/research-portfolio/10-things-i-learnt-building-a-new-user-research-operations-function/
