If so, allies, what matters most and what’s being left out?

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Photo credit: Nastuh Abootalebi on Unsplash

Cet article est également disponible en français.

After navigating and experiencing the design field for 2 years as well as reading countless posts about diversity and inclusion mostly in two countries (UK and France), I feel compelled to ask questions and share my perspective on what I think is missing in the conversation. I’m also very aware of the value that a conversation can have for professional development and I’m also grateful for the people who have taken the time to answer my questions and share their experience along the way.

Who are you engaging with?

A network audit will reveal who you tend to interact with most. This activity will also show you who you tend to respond to most. While you do not owe an interaction to anyone in particular, it’s one of the small things you could do to go beyond your network. Are you connecting and engaging with people that you are used to or are you open to having conversations with new people (whether they be new to the field or established)? These conversations may not seem necessary or possible, but if you are committed to bringing talents and new voices to your organisation, be open to them. This is in spite of the fact that these conversations might get uncomfortable. Perspectives and experiences will differ and unless we listen without trying to explain or justify what we are being told, it will be difficult to find common ground to work on challenges together. Echo chambers will not lead to new ways of addressing them. …

Zoom sur le GDS (Government Digital Service) dont l’approche est à la fois mondialement reconnue et centrée sur les besoins utilisateurs pour améliorer les services publics.

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Source : Ming Jun Tan (Unsplash)

Les besoins déterminent quels produits et services les gens utilisent. Bien que les offres évoluent avec le temps, les besoins ne changent pas. — Martin Jordan, No new base needs, (adapté de l’anglais)

L’approche GDS (Government Digital Service)

Cette approche centrée sur les besoins utilisateurs pour améliorer les services publics (digitaux ou non) tire son origine d’une liste diffusée au plus grand nombre il y a quelques années : Les 10 principes de design au gouvernement.

Les 10 principes (en français)

  1. Commencez par les besoins utilisateurs.
  2. Faites-en moins.
  3. Concevez avec des données.
  4. Efforcez-vous de simplifier les choses.
  5. Réitérez.
  6. Ceci s’adresse à tout le monde.
  7. Comprenez le contexte.
  8. Concevez des services digitaux et non des sites internet.
  9. Soyez cohérents, mais pas uniformes.
  10. Partagez ce que vous faites, cela permet d’améliorer les choses.

Les phases

Discovery -> Alpha -> Beta -> Live

Les phases de conception d’un service agile. …

Adopting a different mindset

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Photo credit: Pixabay

This is a call for designers, educators and anyone passionate about Education and having an impact. What if our collective knowledge put in context led to new solutions to our most pressing educational issues?

A few months ago, I ran a webinar for a membership organisation for teachers. It was an introduction to a field that uses a problem-solving approach to address challenges: Design. Prior to the webinar, I designed a handout for participants to familiarise themselves with the Discovery phase.They would by the same occasion create a challenge statement and lay the foundations to conduct research beyond their context to gather insights. The short task was emailed to attendees a few days before the webinar. Based on their work, we then went through the process (co-created by IDEO and teachers in the US):

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Credit: Design Thinking for Educators

My session was titled: “Making what we do more enjoyable and more effective.” …


Sandra Kpodar

Sandra is a Designer, a UX Researcher and an Educator interested in innovation, sustainability and technology. Posting content in EN/FR.

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