If so, allies, what matters most and what’s being left out? — Cet article est également disponible en français. After navigating and experiencing the design field for 2 years as well as reading countless posts about diversity and inclusion mostly in two countries (UK and France), I feel compelled to ask questions and share my perspective on what I think is missing…

Zoom sur le GDS (Government Digital Service) dont l’approche est à la fois mondialement reconnue et centrée sur les besoins utilisateurs pour améliorer les services publics. — Les besoins déterminent quels produits et services les gens utilisent. Bien que les offres évoluent avec le temps, les besoins ne changent pas. — Martin Jordan, No new base needs, (adapté de l’anglais) L’approche GDS (Government Digital Service)

Adopting a different mindset — This is a call for designers, educators and anyone passionate about Education and having an impact. What if our collective knowledge put in context led to new solutions to our most pressing educational issues? A few months ago, I ran a webinar for a membership organisation for teachers. It was an introduction to a field that uses a problem-solving approach to address challenges: Design. Prior to the webinar, I designed a handout for participants to familiarise themselves with the Discovery phase.They would by the…

Reflections and notes — Designing public services When I heard about the event, I was really keen on attending it. I did not know what to expect, but making an application to join the event turned out to be a great decision. It was my second unconference this year. While there are things I…

Where are we supposed to turn if relationships with tech companies are constantly breached? — As a Service Designer, it is a question of great interest. Innovation requires trust. But in light of recent scandals involving big tech companies, are we at a crossroad with trust? Rachel Botsman writes and researches about how technology is transforming trust and what this means for life, work and…

In a sector where we often have limited resources, (digital or not) Design is more than needed. In this article, I will share my learnings from all 4 talks. Laura Bunt Exec Director of Business Development, Addaction In her talk, Laura first shared her experience at Citizen Advice Bureau and the work of its Design team. CAB is an information service. She outlined how they used to access information before digitising it. She also noted the challenges that digital transformation posed e.g. information ownership. She emphasized the…

I attended the Global Service Jam for the first time this year. It was an incredible experience, and that is knowing that I had no idea about: 1. What me and my team would come up with 2. Who my teammates were going to be We had 48 hours to address a challenge, and we had to learn how to work together quickly and focus on doing more than discussing ways to do things. I joined Team 6 on day 2. In this article, I will share 10 lessons that I learned during the jam.

We talk a lot about inclusion in the classroom, but what about the playground? It comes as no surprise that more often than not, children enjoy playing. But do all children get to go to the playground and play? As it turns out, unless they are all able to use…

One Dear World started out when Winnie Mak Tselikas was looking for a toy for her son. It occurred to her that there were no suitable toys that would represent the world in its diversity. …