Could Too Much Transparency in the Workplace Be Bad for Your Culture?
Do you want transparency in your workplace?
We’re willing to bet the answer is yes. After all, employees want more open communication. Companies are boasting the policies that support it. This is probably due in part to findings like these from a few years ago, claiming that 46% of employees were seeking new employment because of their current organization’s “lack of transparent leadership communication.”
As with any employee management tactic, the practice is far more complicated in implementation. We talk a lot about balance, in diet, leisure and so on. When it comes to a career, we often associate the term with its relationship to work and life. Of course, if asked about transparency in the workplace, more often than not the simple answer is, “we want more, more, more.” And, just like anything else deemed desirable, the answer should be, “we want more balance.”
Recently, Business Insider took a deep look at Bridgewater Associates, a billion dollar company of 1,700 employees who take their recruiting process very seriously. It takes hours, surveys, personality assessments and phone interviews to be deemed a cultural fit for the organization. They call it “radical transparency,” a term that refers to the practice of encouraging employees to constantly challenge each other and reflect on decisions and mistakes. They choose a sometimes painful approach because of the company’s devotion to constant improvement. Subordinates challenge the decisions of leaders and vice versa. No one is immune and that means everyone experiences progress.
This linear approach to feedback is considered desirable because it is believed to build better company alignment along with development. Studies have shown that 97% of employees and executives believe a lack of alignment impacts the outcome of a task or project. However, businesses with effective communication are 50% more likely to have lower employee turnover. Projects are more efficient and employees are more connected to their responsibilities, growing individual accountability.
The Downfall of Too Much Transparency
The statistics all point to the need for more organizational alignment and feedback between leadership and employees. The immediate thought would be to up the transparency, be quicker to provide real-time feedback and be far more open about the state of the business, right? Yes and no.
Yes, employees are all but begging for more feedback from their managers and most managers are open to hearing input from their employees, but the approach Bridgewater Associates takes to building organizational structures isn’t for everyone. In fact, even they admit to the complications it can have on some individuals, which is exactly why their candidate assessment process is so rigorous.
One problem with too much transparency is it tends to lead to over-sharing company affairs. Business owners have a responsibility to their employees to disclose problems that might lead to employee dismissals, but discussing every loss, financial struggle or employee salary could lead to unrest, loss of confidence and detrimental competition among employees.
Additionally, just as demonstrated by Bridgewater’s recruitment process, the practice of complete transparency just doesn’t sit well with every personality. Diversity of thought is important in company innovation, so isolating one type of worker could hinder your business, especially in creative or people-focused industries.
It’s important that we understand that when employees say they want transparency, they mean they want more communication with leadership and clarity around how their job duties align with overall company goals. Employees also desire management that takes ownership of mistakes and thoroughly explains policy adjustments in advance. The level of transparency your organization enacts is dependent on your company culture and the people who work within your walls. If every step is made with the satisfaction and development of your workforce in mind, your workforce will respond with loyalty and dedication.
If you’re interested in building a talent alignment process that satisfies both your employees and executives, download our ultimate guide to growing your talent using talent alignment tools and processes.
About Sara Pollock:
As the head of the Marketing department, Sara drives revenue by increasing demand for ClearCompany’s Talent Management Software. Sara drives the strategic direction of all inbound & outbound activities; managing lead generation efforts, messaging and branding tactics, and agency & vendor relationships.