How 3 unusual tips from art will make UX better
Sathish Chander

Thanks for the feedback, Matt!

I’ve tried to draw parallels from architecture, designer artifacts and art of story telling, but not limited to the examples presented.

Architecture — A well designed building, despite having different shapes, sizes, colors & use of space, will accommodate a common theme (also called consistency) and will not irritate viewer’s senses. Guggenheim Museum Bilbao is a wonderful example of this type.

Designer Artifacts — The Coffee pot was an anti-example of usability.

A very good example of affordance in real life use case is this — Umbrella hanger in one of the ticket counters in Japan. It rains once in every 3 days in Japan and everyone carries an umbrella. A simple plastic bar at the counter, with proper labelling, helps the commuter a great deal. He can hang up the umbrella and use his free hand for tendering the change or collecting the ticket without keeping his bag/suitcase down.

Art of story telling — Product design is about creating easy to understand process flows and stitching together multiple use cases — in other words, creating user stories . In my earlier days of Product Management, I had mistaken in creating user stories tailored for perfect users who don’t really exist. The example on Adam and Eve story is a witty take on how devastating it would be if there wasn’t an Undo & Action history part in the user stories we create in designing a product which is used by imperfect humans and not perfect users.

Hope I could explain better. Thanks again.