The Defect is an error occurred in the software any unexpected things comes with the software is called a defect. No software exists without defect or any bugs. You can’t remove the defect permanently but you can reduce the number of defects. Defect management is a process to identify the defect of the software. The Development team needs a defect management tool so that they can find defect easily and at a very early stage of process because as soon as the defect is detected the cost of fixing it will be low, but if the defect is detected in the later stage of development process then the cost of fixing that defect will be more. Defect management will work like a backbone to developing a team in finding the defect in the early stage in a very easy way. The small investment in defect management tool will give you the greatest return. Defect management works in the parallel way of software development process. Software testing team finds all the bugs and defect and report to developing a team to fix it. Defect management, records all the defect of the software these records can be seen later as well if you want to review or want to check that how you have fixed that. These records can be used the knowledge-base for the future reference. Example like XYZ company is making software, but they are not using a issue tracking system, then finding the defect in the software will be very difficult and complex task and if they are not able to find at an early stage, then the cost fixing it at a later stage will cost more, but if they invest in the defect management tool than these defects can be found easily at very early stage and all the defect are recorded in the tool and can be used for future reference. Small invest can give more benefits.
Advantages of Defect Management
1. There is no shortage of automation tools when it comes to defect tracking. You can find the software tools to track the non-technical problems, user-facing tools for production-related defects, & internal automated tools the development team can use to track the defects. In fact, even if you are just using the email, spreadsheets, sticky notes, and a log on a wiki to track the customer’s issues, you will need the defect tracking of few slots. It is just a matter of figuring out the correct tools & activities for the team.
2. The defect tracking assists you to ensure that the bugs found in the system really get fixed. Sure, it is great for developers and testers have a conversation & to recreate the issue together.
3. In defect management, the defect tracking, automated tools not only provide a channel to ensure follow through but also provide the valuable-metrics. Depending on application tools being used, the teams can tie the defects for changed the code, tests, and the other data that’ll allow for traceability and analysis on the defect trends. If the certain module strains with the defects, it might be time for review & rewrite that module.
4. Having the tool in spot also sends notifications for the right individual when the bug needs to be tested, fixed, and marked as resolved. In defect management tools , the defect tracking app tools, it allows for a repository of the documentation that’ll provide the value for troubleshooters and for support the workers later on if there is a workaround to a problem.
Defect management process
Identification: This will be the first step to identify the defect in the process this can be done by the testing team and sometimes the customer can also tell you about the defect.
Categorization: After the defect is registered, then it passes to the desired person then checks it and categorize it that what type of defect it is and then move to the next step.
Prioritization: According to the type of defect or severity of the defect. These defects are set of priorities for fixing it accordingly. It can handle through a formal channel or an individual team member who is working on defect can set its own priorities for fixing defects.
Assignment: As soon as the priorities are decided by formal channel defect is assigned to a developer to fix it.
Resolution: Developer fixes the defect and places it in the same place from where it was identified.
Verification: As soon as the defect is fixed, the developing team verifies that defect is actually fixing and working in the smoothest way or not.
Closure: once it is fixed and resolved it is marked as closed case.
Management Reporting: This provided at regular intervals which helps management to know which work is done and which work is going on and when it will be done.
