I would like to “get out in front” of this incident and explain what happened. First, let me say that despite the $20.3 billion in profits that the improv industry made last year, overbooking of shows is necessary to our bottom line, as are fees for such luxury items as “a place for your legs,” “bathrooms” and the show starting or ending close to on-time.
The fact is, sometimes people don’t show up for improv shows for which they have purchased tickets, and we need to recoup those costs. (Please don’t over-think this point).
So naturally, when we over-book our over-booked improv shows, we need a customer (who has also paid for a ticket) to voluntarily give up their seat. If they don’t it is necessary to the health of the improv industry for us to drag that someone out of the theatre. This process can get a little rough, as you can no doubt imagine.
I’m sure you all agree that a little blood spilled is necessary for us to keep the price of improv shows low and that regulation of the improv industry is a terrible idea.