Why anybody who believes in customer orientation should never fly with Iberia
Enrique Dans

OMG Enrique, I am going to take an Iberia flight in 3 hours. I hope they don’t ruin my well deserved vacation. I will check upon Martinez at the check-in directly.

By the way, I had in mind to pass December 31st over the Atlantic, but Iberia cancelled it and made my vacation 1 day longer… Do you think I can get the money for having ruined my new years eve party in the plane? What if I had to pay an extra night? Who would get a hotel on the 31st?

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