We’re hiring: Evening Operations Supervisor, London
Second Home is a creative accelerator: an iconic workspace and cultural venue that brings together diverse industries, ideas and teams, all in the pursuit of great work.
To support us in our mission to nurture creativity and entrepreneurship in cities around the world, we are looking for a competent evening supervisor to join the night team and ensure we deliver a world-class front of house service to members and monitor our flagship Hanbury St location.
Reception is the beating heart of our building — the team there is the first to greet members and their guests and the place people go with a wide range of questions. The experience there sets the tone each day for every visitor.
We are looking for a problem-solving, motivated individual who will excel at the challenge of a fast-paced and commercially competitive environment.
Hours: Part time, 30 hours Monday-Friday.
Salary: dependent on experience.
Main elements of role:
Ensure members receive a world-class welcome and an experience that lives up to our values every evening.
Monitor the building by carrying out security checks over four floors.
Problem-solve any issues members have quickly, intelligently and generously.
Consistently re-evaluate and improve relevant processes in place to deliver an enhanced member experience
Ensure a thorough handover system between the reception and security staff according to the shift pattern.
Provide backup and support within the staffing structure and carrying out the duties of another member of the reception team in the event of absence/illness.
Work closely with the membership and cultural programming team for the effective delivery of services from reception
The ideal candidate will:
- Have excellent organisational & time management skills with the ability to prioritise work effectively
- Have a great personality and a willingness to be a friendly, insightful and proactive member of a dynamic team
- Be open minded and innovative, with initiative, drive and the ability to implement change
- Be quick to understand and adopt Second Home’s vision and future growth strategy, having the skills to add value from day one
- Be able to adapt to change while ensuring best practice is implemented at all times
You will be joining a business that is going through a sustained period of growth, and within this role you will have exposure to the company’s senior management team and have significant opportunities to grow and expand your career.
Please send your CV to firstname.lastname@example.org
Applications close on the 31st January 2017.