50+ Government leaders, 2 days, 1 city: What Happened at the SeeClickFix User Summit 2016.

More than fifty government leaders from across the country gathered in New Haven, CT for the SeeClickFix User Summit 2016.

SeeClickFix has always been about connecting governments with the citizens that they serve. As the SeeClickFix network has exploded to include over 300 municipal and county partners, however, we’ve also seen the incredible value of this network of government leaders connecting with each other too.

That’s why we organized the SeeClickFix User Summit. To provide an opportunity for our partners to come together in the same room to connect, build, and grow — together.


Here’s a highlight reel of an epic two days:

We had inspiring keynotes.

Micah Sifry, democracy activist and founder of Civic Hall, kicked the Summit off with a keynote entitled “Charles Dickens, America’s Invisible Third Party and the Tech We Need”.

See full deck here.

Also, check out Civic Hall and Personal Democracy Forum.

City of New Haven Mayor Toni Harp welcomed attendees and gave her thoughts on and experiences with citizen engagement.

Amy Sovereign, Program Management Officer for Detroit, gave an inspiring, energetic talk on the success and learnings of Improve Detroit, the city’s SeeClickFix app.

See full deck here.

We had over 22 workshops and training sessions.

Andreas D. Addison of Richmond, VA led a very lively discussion on a topic very close to his heart — civic innovation.

Jean Miles from Sarasota County, FL and Katie Timlin, Implementation Manager at SeeClickFix, gave the ultimate pro-tips on implementing SeeClickFix efficiently.

See full deck here.

Doug Hausladen, City of New Haven Chief of Transportation, Traffic, and Parking, and Ben Berkowitz, Founder and CEO of SeeClickFix, gave a walking tour of SeeClickFix issues in Downtown New Haven.

Burlington, VT’s Director of Code Enforcement, Bill Ward discussed how the City has been using SeeClickFix to collect dropped syringes safely — while leveraging SeeClickFix data to address the heroin crisis long-term.

See full deck here.

Samantha Wolfe, Gainesville’s Senior Strategic Planner, shared her experiences implementing change in Gainesville with their citizens. “Are we all here for the people of our city?” she asked. “And isn’t it our purpose to serve those people?”

See full deck here.

Slate Ballard, SeeClickFix Director of Product, led a workshop on improving internal communication with SeeClickFix.

See full deck here.

Attendees worked together on a brainstorming session for mobilizing citizens and organizations to use SeeClickFix and be advocates for change in their neighborhoods.

Denise Mercer of Macon-Bibb County, GA discussed with Larry Laconi of SeeClickFix various communication strategies for providing respectful service to citizens.

See full deck here.

Local non-profit Solar Youth gave an energetic talk about how to work with to youth to be civically engaged.

CT Mental Health Center and The Workers Lab came together to discuss unique use cases of SeeClickFix.

Ron Cochran, Communications Director for Malden, MA, led an interactive workshop on building a 311 call center — effectively and efficiently.

See full deck here.

tucker severson, Director of Marketing at SeeClickFix, gave the first-ever look into SeeClickFix Work. He talked about how Work helps with issue management workflow, as well as internal and external communication.

See full deck here.

We honored some standout partners.

Most Transparent — Princeton, NJ
Most Innovative — Burlington, VT
Most Accessible — Detroit, MI
Most Responsive — Macon-Bibb County, GA
Most Collaborative — St. Petersburg & Pinellas County, FL

Will we see you next year? Pre-registration for SeeClickFix User Summit 2017 starts today!