Artificial Intelligence — Expanding A New Frontier In HR


That very statement is strongly supported by successful use cases of organizations that are building their organizations around intelligent assistants and tools for office workers to extend their cognitive capabilities and help them be more productive. The human resource team, an integral department that holds large organizations together, has started to witness AI solutions to make their work much more streamlined and efficient.

Let’s first explore the two most important factors that came together in enabling the revolution intelligent assistants that’s kicking off: the rise of artificial intelligence and conversational interfaces, before we dive into the products that enable HR.

The Rise of Artificial intelligence

Artificial intelligence itself has been around for decades. However, the particular types of advances in machine learning, especially in the natural language processing that allows humans and bots/machines to understand and comprehend one another, has only exploded over the last year. The implications of this progress has already wriggled into our personal life. Perhaps you ask Siri for directions while driving, or ask Amazon’s Alexa about the news or the weather in the morning. Being able to ask them questions like you would a human is interesting, but, not life-changingly useful! The range of tasks Siri and Alexa cover are broad, ranging from weather checks and navigation, however they aren’t deep enough to navigate complex nuances of the human language. At large, they seem to be less useful when compared to a platform (such as application or software) that is optimized to do a specific task. When a natural language assistant is introduced to a specific company workflow however, and optimized for specific requirements, organizations can take full advantage of the advances in machine learning to assist.

For example, machine learning is used to understand the contextual nature of content on a publisher page, thereby being able to match the most appropriate ad to the most appropriate page(s) on-screen. For instance, for a sportswear brand one might value sports-related content more highly as it’s more relevant to the brand’s target audience (and so more likely to drive brand awareness, conversions and so on).

The Perfect Home for intelligent Assistants: Conversational interfaces

After advances in AI, the second reason for this is the continued shift in the way that people correspond. There have been signs of many enterprises shifting away from email as the primary mode of conversation, and turning towards group messaging platforms such as Slack and Asana. Direct messages and group chats allow for more real-time communication, and feel more personal when compared to email correspondence. A few of the systems replacing much of email are Slack, Hipchat and Cisco’s Spark.

These conversational interfaces are where workers are spending their days — communicating with the group, aligning on projects, maintaining relationships. They happen to be the perfect home for intelligent assistants to reside within. While Siri and Alexa might be helpful in the car, or with your hands full at home, the noise of the voice based assistants have little use in the era of the open office. Instead, with conversational, chat-based interfaces, people are able to send a message right to an intelligent assistant, like they would a human co-worker, and automate an array of tasks. By adding bots and integrations to the systems that they already use day-to-day to message with co-workers, we see the center of work becoming centralized within them. It is extremely important to the role of AI — it is a tool that allows to remove monotonous tasks, not replace jobs.

Why is Ai so Powerful for HR?

There are a few reasons why the power of Artificial Intelligence will be so game-changing for HR. The first being that certain HR tasks are the types of time-consuming, administrative tasks that keep teams from achieving the higher level work that drives larger goals.

While improving candidate experience may be something your internal recruiter has been tasked with, the reality is the amount of time spent on scheduling, data entry, or answering basic questions keeps them from that. The amount of daily tasks that recruiters are responsible for, continue to climb with the increase of average applications for each job openings. These tasks are necessary, but also time-consuming and repetitive, which make them great tasks for an intelligent assistant or an Ai tool to automate.

Talent Match is an example of an AI tool that is revolutionizing the cumbersome Resume screening process faced by the HR Department.

Comparative Case Study
  • Improves accuracy by a holistic approach to candidates including resume, social, and content data such as LinkedIn and gauging resume quality through context, not keywords, using our patented Algorithms.
  • Allows searching for candidates based on your unique and ever-changing job criteria. Aggregate resumes from past job openings with new applications coming in from multiple channels.

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