This is a great point and gets at something super mega muy importante: RELATIONSHIPS. Just yesterday, someone was telling me that a contractor they use quit on them following an email exchange. I suspect that had she started by picking up the phone, the original issue would’ve been resolved in under a minute. Instead, her email was misinterpreted by the contractor, who in turn leaned into the conflict and decided he’d rather forgo the business than deal with my friend.
As you point out, email easily leads to confusion and conflict and those are two of the biggest risk factors when it comes to relationship building!