The purpose of a bot is to be easier and faster than a traditional interface.
Making a conversation UI? Read this first.
Gary Levitt
162

Not so sure about that. I believe that the purpose of the bot is to deal with unstructured or poorly structured information. Thus lifting a need to structure it from human.

When this isn’t needed bots have disadvantages compared to the traditional interface. Imagine that you need to adjust the volume not through a dial or slider, but through conversation. Basically, anything that is easier to do yourself than asking another person is out of question. :)

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