Sesame is hiring Customer Success!
WHY WE EXIST
Have you ever felt that school focused too much on how well you test, and not enough on what you can actually do? So did we, that’s why we started Sesame.
WHO WE ARE
Sesame is a Kitchener/Toronto startup funded by Y Combinator/Imagine K12, world’s leading accelerator. We have over $100K in sales and work with schools across Canada, U.S. and China.
WHAT WE DO
Sesame makes it easy to assess competencies with photos/videos and rubrics from any device. Everything is instantly accessible by students and teachers, and automatically organized into ongoing student profiles. It makes the learning experience more personal, reduces “why did I get this mark?”, and shows evidence for learning outcomes that schools are held accountable to.
We focus on practical college/university programs such as hospitality, music, architecture, and nursing. We also attract K-12 schools that want to personalize their student experience and demonstrate outcomes. The economy is shifting to value skills over credentials, and we sell to schools that are adapting to better serve their students.
We believe the future will value people by their abilities, that’s why we want to be the catalyst to that change right from the education system.
WHAT WE NEED
As the Customer Success Manager, you will:
- Teach teacher how to get the most out of Sesame and fall in love with us
- Ensure successful pilot adoption and conversion to recurring customers
- Empathize and respond to technical concerns, and find opportunities to embed Sesame into everyday workflow
Of course, you’ll be wearing many hats on such a small and dynamic team. So you will also:
- Identify and research potential customers as sales support
- Interview customers to create case studies that showcase Sesame’s impact
- Produce video and written content for product demo and tutorial
- Brainstorm and execute outreach strategies to increase Sesame’s exposure
WHAT WE OFFER
- Build a lasting relationship with each institution.
- Full-time employment
- Two office locations: Retro space at the Tannery in Kitchener or modern office overlooking Dundas Square in Toronto.
- Opportunity to own the entire sale cycle from prospecting to closing
ABOUT YOU
- Enthusiastic, funny, and empathetic (especially over the phone!)
- Succinct and thoughtful writer
- Able to learn with few instructions and think on your feet
- Strong work ethic and enjoys connecting with people of all types
- Experience in education or video production is a bonus!
TO APPLY
Send a 1-minute video or voice recording to jobs@sesamehq.com introducing yourself, and a note on why you are the one that we’ve been searching for!
Please also reach out if you have any questions! We’re eager to help :)
