ShelfinShelfAI & Agent Assist That Can Level Up Your Customer Support |Achieve better CX in 5 Simple StepsAlthough we are all challenged, both professionally and personally, by the phenomenal speed at which our world is changing, it provides an…May 7, 2020May 7, 2020
ShelfinChatbots LifeHow Knowledge Management Makes Chatbots BetterAccording to a recent study, 40% of millennials claim to use chatbots on a daily basis. This astounding number highlights the importance…May 30, 2019May 30, 2019
ShelfinChatbots LifeHow AI Empowers Your ChatbotsChatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40%…May 15, 2019May 15, 2019
ShelfCapterra by Gartner Awarded Shelf for the “Best Ease of Use” and the “Best Value”New York, NY, April 15th, 2019 -Today, Shelf announced that it was awarded “Best Ease of Use” from Capterra, which lists an array of…Apr 16, 2019Apr 16, 2019
ShelfinVoice Tech PodcastThe Next Generation of Knowledge Management Systems is a Game Changer for Your Contact CenterKnowledge Management Systems (KMS) may be the single most impactful technology to help centers improve performance because agents are at…Apr 9, 2019Apr 9, 2019
ShelfHow AI is Reducing Handle Time and Improving Customer Experience in 2019Artificial intelligence is disrupting the traditional role of knowledge sharing in contact centers and reducing the burden on humans to…Apr 4, 2019Apr 4, 2019
ShelfinChatbots LifeLower Call Handle Time by 25% With The Right Knowledge Management SystemThis post originally appeared on our partner, Genesys’ website.Mar 11, 2019Mar 11, 2019
ShelfHow AI Can Help Call Centers Meet Evolving Customer Demand in 2019hile call centers made significant strides in 2018, many are struggling to keep up with rapidly evolving demand for advanced technologies…Dec 7, 2018Dec 7, 2018
Shelf4 Tips to Get More Out of Your Distributed TeamConstant evolution of the modern day workforce has resulted in the practice and management of remote teams, for the better. We’ve seen…Jan 23, 2018Jan 23, 2018
ShelfinShelfShelf and SharePointShelf is a new cloud based service that aims to provide a central location to store, organize, and share information. Anyone familiar with…Oct 11, 2017Oct 11, 2017