Track user engagement right from Slack

Apr 24, 2018 · 3 min read

Slack is very quickly becoming the portal by which we access everything important to our business. When we need someone or something having to do with our day-to-day operations, we look to Slack first.

So…why shouldn’t you be able to access user engagement data right from Slack.

Well…you should. And now you can. By connecting your Sherlock account to your Slack team, you will:

  • be able to search for Sherlock engagement scores right from any Slack channel
  • receive daily updates on your Sherlock segments;


By integrating Sherlock with Slack, you will install the Sherlock Slackbot into your workspace.

Cute…isn’t he?

This means you will be able to interact with Sherlock from Slack by using a command in any Slack channel.

Currently, you can look up user scores from Slack by searching by email address. To do this, go to any Slack channel and enter:

You can enter a full or partial email address to get back results. It will look like this:

With this command, you will get back a list of results matching your search. It will contain users, their engagement scores as well as their trend from the previous period.

*Pro tip: If you want to find engagement scores for users on a specific account, use their email domain in your search (ie — ). This will give you a list of all users on that account.


When you connect Sherlock to Slack, you will also select a channel in which you would like Sherlock to receive daily updates. These daily updates will display all your Sherlock segments and any new users who have entered those segments.

You can see the new users in each segment by clicking the button in the Slack message.


Connecting with Slack is easy. All you need to do is click on the top right of your Sherlock account and select .

From there you will need to select a Slack channel for your daily updates and turn it live.



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Sherlock is a product engagement scoring application for SaaS businesses looking truly understand engagement. Free trials: