Shriya Pal
Jul 24, 2017 · 2 min read

Being Chatbot, Being Human!

The key to success for every business is their relationship with their customers. No matter the size of the business, customer satisfaction is something that acts like the driving force of the business. To achieve customer satisfaction, the tech community has given an excellent gift to businesses — chatbots. Chatbots in India are picking up the pace. They have created an opportunity for businesses to enhance their customer relationship.

However, it is believed that the technology is not yet smart enough to have completely human conversations. But on the contrary, chatbots can be humanised in a number of ways. Before you set on a mission to humanise your chatbots it is important to know what a humanised chatbot is. A humanised chatbot has the ability to interact with humans the same way humans interact with each other. They can convey emotions like humour, empathy, sarcasm, etc. but the humanization of a chatbot should be done moderately as highly humanised chatbots can be risky and also take really long to be built.

There are certain tricks that can make your chatbot appear more human.

Get to the basics

Make sure the bot platform is doing its job perfectly. Once the bot is working properly you can play around with the cosmetic and conversational details.

Add a touch of human unpredictability

Humans don’t respond as predictably as a robot would. You can prepare your chatbot for every possibility relating to its task but, human beings tend to drift from the precisely thought through the engine. To contradict this, add conversational intents to your bot. Greetings, compliments, and even insults make the robot interact on a human level.

Use the available information

To personalise the chat it is important to use the user information. Things, like using the user’s name, knowing the weather in their area, etc, can go a long way to making your chatbot seem more humanised and knowledgeable.

Give it a character

Who is your robot? Develop a human character and assign human attributes to the robot. Make sure you stick to the character that you have built because mixing different styles of conversations can make the user feel as if they are talking to a random human service representative.

These tips will certainly help you make your chatbot appear more human and enhance customer relationship and attain customer satisfaction.

To get a chatbot for your business now, contact the best chatbot developer at www.avaamo.com

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