We are excited to announce that we will be hiring in Abuja, Nigeria. As a young company, excellence, trust and great customer service are our hallmark. We have stayed ahead by consistently providing our customers with world class service while integrating their needs in our development. As a Shypmate employee, you will enjoy all the advantages of working for a world class company. You will be provided with the best tools and exposure to exceed set expectations. At Shypmate, we value your willingness to grow with us while providing great service to our customers.
We are a small team that is working to change the way goods are delivered worldwide. We are building a platform that will make buying and receiving your items from anywhere in the world as simple and as fun as sending a text message. We are looking for a Customer Representative and Marketing Coordinators to act as a liaison, provide product/service information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Come join us.
Client Relations Representative
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Your responsibilities
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/team sales targets and call handling quotas
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
· Keep records of customer interactions, process customer requests and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Requirements
· Proven customer support experience
· Track record of over-achieving quota
· Strong phone contact handling skills and active listening
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· Knowledge of internet and Adhoc requests
· University degree or equivalent
· Atleast 2 references
Marketing Coordinator
We are looking for a passionate Marketing Coordinator to plan and oversee the organization’s marketing activities and campaigns. You will be the one to ensure that all marketing operations are successful in meeting the goals set by management.
A successful Marketing officer must have great enthusiasm for all things marketing and great knowledge of relevant techniques and principles. The ideal candidate will also be an excellent communicator and will have experience in managing different marketing ventures.
The goal is to ensure that the marketing efforts of the company add the highest value to its business.
Responsibilities
· Contribute in the implementation of marketing strategies
· Support the marketing manager in overseeing the department’s operations
· Organize and attend marketing activities or events to raise brand awareness
· Plan advertising and promotional campaigns for products or services on a variety of media (social, print etc.)
· Liaise with stakeholders and vendors to promote success of activities and enhance the company’s presence
· See all ventures through to completion and evaluate their success using various metrics
· Prepare content for the publication of marketing material and oversee distribution
· Conduct market research to identify opportunities for promotion and growth
· Collaborate with managers in preparing budgets and monitoring expenses
Requirements
· Proven experience as marketing officer or similar role
· Solid knowledge of marketing techniques and principles
· Good understanding of market research techniques, statistical and data analysis methods
· Excellent knowledge of MS Office and marketing software (e.g. CRM)
· Thorough understanding of social media and web analytics
· Excellent organizational and multi-tasking skills
· Outstanding communication and interpersonal abilities
· Creativity, commercial awareness and knowledge of internet
· A team player with a customer-oriented approach
· BSc/BA in marketing, business administration or equivalent/ related field
· Atleast 2 references
Please email jobs@shypmate.com with your CV/resume if you qualify. If you have any questions, please do not hesitate to ask.
Application ends on February 22, 2016 @ 11:59 GMT.
Please email jobs@shypmate.com with your CV/resume if you qualify. If you have any questions, please do not hesitate to ask.
Application ends on February 22, 2016 @ 11:59 GMT.
