Byron ZanopouloThat Reminds Me…NPS survey reminders are important. Very Important! When it comes to NPS scores, the higher your response rate, the more accurate your…Jul 18, 2017Jul 18, 2017
Byron ZanopouloRole of NPS in Financial Data and Fintech CompaniesIn the last decade or so, the number of data and information vendors servicing professionals and institutions, particularly in the finance…Jun 21, 2017Jun 21, 2017
Byron ZanopouloNPS by Respondent TypeDetractors (NPS Score 0–6) These respondents are by far the most susceptible to churn. They are also the most likely to spread a negative…Jun 8, 2017Jun 8, 2017
Byron ZanopouloNPS Best Practices for 2017Welcome to the Relationship Economy — whether you like it or not. Some of you may be excited to start engaging with your customers/clients…Jun 8, 2017Jun 8, 2017
Byron ZanopouloHow to Increase NPS Response Rates in 2017“What’s a good NPS response rate in e-commerce? In B2B Media? For SaaS Data Vendors? For Attorneys? For Hospitals???”Jun 8, 2017Jun 8, 2017