
…ompts each day, you’re reminding yourself about what you should be grateful for and what you value. This exercise was derived from the psychological theory of self-affirmation which states that reflecting on your values can provide a buffer against negative things that happen. It frames your mind so that no matter what happens today, good or bad, you’re reminded that you already have things to be grateful for.
…At the end of it, she asks if there is a way to accomplish Amazon’s results in a less painful way: “What happens when you give the tin man a heart? I truly believe a culture such as this — a culture that embraces the head and the heart, values data as much as empathy, marrying technology and humanity — is feasible.” It’s hard to argue that she is refuting our story.