Interoperability: The Key to Quality Management in a Manufacturers’ Ecosystem
Your IP telephony network is an extensive ecosystem in which durability, security and reliability of servers and hardware play deciding factors in the success of your business communications. Recent years have brought a renewed focus on the importance of quality in all components of this ecosystem. Interoperability has emerged as the key to maintaining successful links between telephony components.
Let’s take a closer look at an IP telephony ecosystem to better understand what it is, and how interoperability can maximize total performance.
What Is An IP Telephony Ecosystem?
Many interdependent components work together to enable your VoIP services. In successful manufacturer’s ecosystems, core solutions are easily built upon and connected to in order to expand telephony system and allow for evolving usage.
VoIP is a rapidly evolving area, and as such, it requires that you have a nimble strategy for adoption of new technologies. In a heterogeneous network, this requires a vendor commitment to industry standards and a quality management program to ensure all products interoperate without risk to your business.
Consider the many components of VoIP ecosystems that must work together seamlessly: telephone endpoints, soft switches or PBX, cabling systems, routers, switches, gateways, fax servers, messaging platforms, broadband networks, VPNs and cloud services.
The Importance of Interoperability for Ecosystem Quality
Proprietary software, cloud, and hardware providers in today’s market may argue that they offer a strong ecosystem of partners, but in reality provide a very limited list of interoperability partners. The futureproof ecosystem must be based on standards, and enable you to select from a wide variety of vendors and services.
A quality management system and active interoperability program between these vendors is key. Your businesses needs cost-effective, real-time access to a wide range of partners and/or solution providers, who together create a combination of technologies and services that allow you to mix and match for any requirements.
Not all vendors will choose to comply to all parts of industry standards, as non-compliance often creates a competitive differentiator. Often, particularly with larger vendors, a divergence from a standard will evolve into a new standard, further confusing business users with a wide array of incompatible standards. The solution is to provide a guarantee of interoperability within a manufacturer’s ecosystem.
The bottom line: Remember that no matter the telecommunications component in question, its quality should not be overlooked. All parts of the network are linked, and interoperability is key to maximizing the quality of the entire ecosystem.