Duty of Care Major Theme at GBTA 2016 — Right in our Wheelhouse
The Global Business Travel Association (GBTA) is the world’s premier business travel and meetings organization. Collectively, GBTA’s 7,000-plus members manage over $340 billion of global business travel and meetings expenditures annually.
Featured speakers included United CEO Oscar Munoz. Munoz offered a candid assessment of his airline, air travel in general, and what his company is doing to improve and innovate air travel for business passengers. “The airline industry has made travel hell for business travelers. We need to do better to improve the air travel experience. My goal is to show you can run a business with heart that also makes money for its investors,” Munoz told the audience.
TSA Administrator Peter Neffenger also took the stage for a one-on-one interview with GBTA Executive Director and COO Michael W. McCormick. Often maligned as an agency struggling with operational discipline and low employee morale, Administrator Neffenger sees these challenges as opportunities to overhaul how TSA is viewed by the traveling public and how TSA agents view themselves and their mission. “I came in on the heels of a report that said that the TSA wasn’t performing great,” Neffenger said. “This last year we focused on three areas of improvement. We needed to get better, we needed to be better with our resources and we needed to change the system, which had been the same for a long, long time.”
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