First, because no one trusts the company any more, when a problem like this emerges, the first thought outsiders have is, “What else is the company hiding under those rocks?”
Uber’s Credibility Drought Leaves It Vulnerable In a Crisis
Scott Rosenberg
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In regards to trust — Is there a lack of supply of drivers?

Is there a lack of overall demand?

If not, the company isn’t damaged heavily.

Uber seamlessly gets you from point A to point B. If it can do that for the majority of people in places all across the world it continues to stay relevant.

If Uber can take you from point A to point B in safe, secure and reliable manner, most of their current userbase will continue to use them.

If Uber can continue to provide temporary employment for people who need side hustles because they need more money now, Uber will keep having their supply of drivers to meet customer demands.

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