Alex MitchellinThe New Customer JourneyMapping for the New Customer JourneyThe new customer journey requires a new cartography and thinkingMar 12, 2015Mar 12, 2015
Alex MitchellinThe New Customer JourneyPut the Customer Back Into Customer Care DataWe are at a crossroads in customer service, a data-driven transition that the smartest companies are using to win at customer experienceDec 4, 2014Dec 4, 2014