Even a $1 trillion company cannot hide in the See-Through Economy. After a fourteen-year-old boy discovered a serious bug in Apple’s group FaceTime feature, his mother e-mailed, faxed, and tweeted the report to Apple. However, it wasn’t until after her tweet went viral that the bug was disabled. How could Apple have responded more efficiently and avoided this reputational risk? — Most Apple users are familiar with FaceTime, Apple’s video chatting software. The feature had recently been upgraded, so that users could loop multiple people into a group FaceTime. However, the feature has been disabled as a result of a major glitch discovered a few weeks ago by fourteen-year-old Grant Thompson…