Ti Le, you clearly don’t own a business or understand the psychology of consumer purchasing. If you did, you’d know all the answers to what you just asked.
You don’t know what peoples relationships are with people or businesses. To make an assumption in this case is to pass judgement without knowledge which is purely ignorant.
As someone who has worked for a startup that paid crap and someone who runs a startup, I am in a unique position to share my opinion and know from both sides what it’s like. If you don’t have compassion or empathy, that is your choice… But to clarify, she gave her suggestions which is more than wanting, she placed it into action. When was the last time you made a recommendation at your job to improve your company’s revenue?