Sumeru ChatterjeeWhere is Customer Success going over the next 5 years?Questions from the Customer Success meetup in San FranciscoApr 19, 2019Apr 19, 2019
Sumeru ChatterjeeWhat is Customer Education and why should Customer Success teams care?A brief from the San Francisco Customer Success MeetUpAug 13, 20183Aug 13, 20183
Sumeru Chatterjee10 Lessons for the Quarterly Business ReviewYou work in Customer Success for a SaaS company. Everyone agrees that Quarterly Business Review (QBRs) with clients are super important to…May 2, 2018May 2, 2018
Sumeru ChatterjeeWhat do Venture Capitalists think about Customer Success?As someone in the role daily, I think Customer Success is the most important thing that a SaaS company could be doing. How could it not…Mar 23, 2018Mar 23, 2018
Sumeru ChatterjeeHow I made my first infographic using Sketch in 7 easy stepsWant to create your first infographic but don’t know how to get started? This article will guide you through how I got over the hesitation…Nov 22, 20171Nov 22, 20171
Sumeru ChatterjeeHow to scale a SaaS business: Educate Your CustomersFor most SaaS businesses today, the ‘land and expand’ strategy is critical to business growth. The strategy highlights the need to:Oct 10, 2017Oct 10, 2017
Sumeru ChatterjeeWhy Guac is Extra — The Genius of Chipotle’s Pricing StrategyEver wondered why they don’t charge for extra rice? Or why they serve water in opaque paper cups?Feb 16, 2015Feb 16, 2015
