Improving Customer Support
Brian Armstrong

As someone who taught media writing for decades and ran a PR agency, I get an itch to do major and minor edits of Coinbase support documents every single time I read them. Ahhh, how I wish I could massage that copy so that customer needs are answered quickly by simply reading. I, for one, would much prefer to find my answers in documentation rather than waiting for a support response that, oh dear, points to documentation that is erroneous. I am starting to feel like a mouse might when it’s on a treadmill. I suppose that is fine as long as I don’t begin to look like one. At that point, I’m driving to Coinbase — mouse tail in-hand.

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