Online surveys, undoubtedly are the best means to gather customer feedback online in 2022. And for that, Google Forms is what comes to mind first! But why? Because it is simple and easy to use. It is easy to configure and does not need any additional logins, payments, or access…

Since the beginning, marketers, researchers, and businesses relied heavily on telephone surveys to interview people to gather and understand customer feedback. They used CATI/ phone surveys to gather insights about the customer challenges, expectations, and behaviors to launch or improve products and services in the market. So, what are CATI or Phone Surveys? CATI (Computer Assisted Telephone…

How’d you feel if you called customer service and they resolved your issue in just 2 minutes? You’ll be content after receiving such a good response. Well, something similar happened to me yesterday. After a hectic day at work, I ordered my favorite ice cream to make the day a…

Have you recently bought a car? After buying a car or any other product, you must have received a phone call asking for your feedback on the purchase. On the call, an interviewer will talk about your buying experience, product experience, or service experience. This phone call is called CATI…

10 Best Qualtrics Competitors and Alternatives to check out in 2022 Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. …

There are multiple customer experience platforms out there. Qualtrics and Medallia are the two of them. Apart from creating surveys, analysis, and reporting, there is so much more to both of them. But which one is the best? Let’s dig further to help you choose between the best of the…

If you are looking for the best free alternatives to SurveyMonkey, then you are at the right place. Each survey tool comes with different capabilities and is available at diverse price points. …

“Companies that excel at the customer experience drive revenues 4% to 8% higher than those of their market. — Bain” I recently bought a microwave from an eCommerce website. Within 1 hour of the delivery, they sent me an NPS survey asking ‘How likely are you to recommend the product…

Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. There is explicit comparison to the quality of services, availability and usability of products, and pricing. As per Gartner Group, 89% of the companies still compete to stay on…