SymendDecision fatigue: What it is and why it’s impacting customer engagement — SymendCustomer engagement can be negatively impacted by decision fatigue — a state of mental overload that impedes a customer’s ability to…Mar 15, 2022Mar 15, 2022
SymendTo combat digital fatigue, make every interaction countBy Hanif Joshaghani, CEO, SymendMar 10, 2022Mar 10, 2022
SymendEmpathy: What’s missing from your customer engagement strategyBeing able to effectively demonstrate empathy is rooted in your ability to understand your customers. However, empathetic language is often…Feb 8, 2022Feb 8, 2022
SymendWhy Buy Now Pay Later providers need to prioritize customer financial wellnessBNPL customers expect a positive experience at all stages— including when they fall behind on their bills. Prioritize financial wellness…Jan 20, 2022Jan 20, 2022
SymendHelping Customers Navigate Competing Priorities Post-COVIDSTUDY: how consumers are prioritizing their spending and bill payments post-COVID.Dec 8, 2021Dec 8, 2021
SymendReducing the Impact of the Post-COVID Digital ParadoxSTUDY: the impact of consumer expectations and digital fatigue post-COVID, how these changing behaviors resulted in the digital paradox.Dec 8, 2021Dec 8, 2021
