These steps helped kickoff my mentee’s first UX Design project.

I recently started volunteering as a mentor for Out In Tech, which is an org. that connects the LGBTQ+ tech community and allies.

3 questions to ask yourself before designing a…

Microcopy, as John Saito describes in The magic of microcopy, is a nuanced form of copywriting. Slack’s motivational quotes that display while your screen loads are a great example of it. Like a conversational UI, microcopy brings a personal touch to…

Rolling out @WadeandWendy’s new copy concept.

Speaking to both an innovative team looking to hire someone new and an awesome person searching for a new job presents a unique challenge. How do we equate the immense need for a customized recruiting partner for both a…

I’m sitting in the PullString office on one of the 1st conversational AI writer’s conferences. This is a hub for creative expression and distribution through many forms of interactive technology, including (but not limited to) chatbots. Since messaging…