TalkdeskMachines Are Great, but Humans Are BetterThe promised potential of machines, machine learning, bots and artificial intelligence has contact center and customer experience…Mar 26, 2019Mar 26, 2019
TalkdeskSoftware decay and our fear of the legacy yet to comeWe all have seen software being marked as obsolete and named legacy. A messy thing that no fellow Engineer would like to touch, a cost in…Feb 22, 2019Feb 22, 2019
TalkdeskAndroid Testing StrategyTesting an Android application was always hard. In the past couple of years we got access to better tools, but we still rely a lot on…Jan 10, 2019Jan 10, 2019
TalkdeskAI in the Contact Center is a Good ThingAll Abuzz About Artificial Intelligence (AI)Dec 19, 2018Dec 19, 2018
TalkdeskHow A.I. Will Re-engineer Jobs — a view from the customer experience, voice landscapeContext:Nov 13, 20181Nov 13, 20181
TalkdeskTop 10 Topics at Opentalk18 for Amazing Customer ExperiencesAs customer decisions hinge less on price and more on their service and experience, it’s important for companies to differentiate…Oct 26, 2018Oct 26, 2018
TalkdeskAPI’s: an open door to great solutionsWe live in a world where the pace of technological innovation is faster than ever before. Web-based apps and software are key components of…Sep 28, 2018Sep 28, 2018
TalkdeskinScaling to Meet DemandScaling to Meet DemandUndoubtedly, scalability is an important issue and may be one of the main technical challenges for computer engineers. Especially for those…Aug 23, 2018Aug 23, 2018