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Farhad and Mike’s Week in Tech: The Chatter on Messaging Apps
By FARHAD MANJOO and MIKE ISAAC
The future of messaging apps may be as a catchall for shopping, booking rides, talking to customer service agents and more.
Published: January 23, 2016 at 07:00PM
via NYT Technology http://www.nytimes.com/2016/01/24/technology/farhad-and-mikes-week-in-tech-the-chatter-on-messaging-apps.html?partner=IFTTT