Octopus TechCall Answering Services and How They Help BusinessesThere are several services that businesses hire in order to help them improve their overall customer experience. Interactions with their…Jun 5, 2020Jun 5, 2020
Octopus TechHow to Manage a Remote Customer Support Team and their ChallengesRemote work is slowly becoming the new normal these days. Many businesses have their teams working remotely from their homes, spread…May 9, 2020May 9, 2020
Octopus TechTypes of Lead Generation Services and Why You Need ThemGenerating new leads for your business is what keeps your company growing. In a market that is always competitive, if you are not growing…Apr 29, 2020Apr 29, 2020
Octopus TechWhy Live Chat Support Option is Helping Businesses Retain CustomersIn a competitive market, every business is in the middle of a fight to poach each other’s customers. This is mostly true in markets where…Apr 23, 2020Apr 23, 2020
Octopus TechHow Remote Teams Can Enhance Productivity While Working From HomeWith India and many countries around the world in lockdown due to coronavirus, many companies have their staff working remotely from their…Apr 16, 2020Apr 16, 2020
Octopus TechMaintaining Customer Experience in the Time of COVID-19Businesses across the world have come to a standstill due to the spread of the deadly Coronavirus. While some businesses that fall under…Apr 11, 2020Apr 11, 2020
Octopus TechWhy Your Business Needs Multilingual Call Center ServicesThere are close to over 6500 languages spoken in the world we live in. The cultural diversity between each nation that speaks these…Feb 20, 2020Feb 20, 2020
Octopus TechOctopus Tech Solutions Receives Clutch Global Leader Award!Here at Octopus Tech Solutions, we know it’s tricky business attempting to juggle growth for your small business while also ensuring your…Jan 21, 2020Jan 21, 2020
Octopus TechShould Call Center Teams be Worried about the impact of AI?In a blog post, we published on our site in January of 2018, we talked about how artificial intelligence was reshaping the call center…Oct 21, 2019Oct 21, 2019
Octopus TechWebsite Not Mobile Friendly? Follow these 10 Tips to Remedy ItEnsuring that your website is mobile friendly is no longer an after-thought. Today nearly 50–60% of all web traffic comes from mobile…Oct 10, 2019Oct 10, 2019