I think you’re spot on, Tomaž. Most people forget how long incumbents last — long long after they have passed their zenith. For example, IBM is still thriving despite being dethroned decades ago by Microsoft, Google and Apple. Company websites are still absolutely critical, despite the rise of social media and mobile apps. Landline phones are still on virtually every desk within enterprise, and email still (unfortunately!) is the dominant communication platform. All this, despite the explosion in mobiles phones and messaging.
So you’re absolutely right: chatbots won’t replace apps. They might just fundamentally change the way we do many things, though!